NTBA Code of Ethics and Professionalism

All levels of NTBA members are required to sign our Code of Ethics and Professionalism and submit with their membership application form to be considered for membership approval.

The Ethics and Professionalism Committee will arbitrate complaints about any NTBA member in good standing, using this code as a standard. The committee will consist of two NTBA Board Members, as well as a representative of the carrier community. It is the goal of the committee to arbitrate complaints and ensure that all NTBA members adhere to the Code of Ethics and Professionalism.

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  • A member shall deal with fairness, honesty, responsibility and integrity with customers, transportation and other suppliers, industry colleagues, the general public and fellow NTBA members.

  • A member shall make prompt payment for all contractual obligations.

  • A member shall abide by lawful agreements to which his or her company is party, including agreements with shippers, consignees, carriers and other freight brokers.

  • A member shall promote and subscribe to best business practices that promote the safety, success and viability of the freight brokerage community and the transportation industry as a whole.

  • A member shall never knowingly engage in any practice which harms or corrupts the integrity of the freight brokerage community, the larger transportation industry, any governing authorities or the NTBA.

  • A member’s failure to agree to abide by the decisions of the Ethics and Professionalism Committee shall result in membership suspension from the NTBA.